Business Process Analyst · Houston, TX
Business process analyst and learning designer who maps how work really flows, fixes what’s broken, and builds practical AI tools to keep it that way. As a former teacher, I explain change in plain language, then test it small before launching big.
Interview, observe, and read the data to see how work actually flows, not how the chart says it does.
Find the root cause behind the delays, rework, and workarounds.
Redesign the workflow, build a lightweight tool or AI agent, and pilot it with real users before scaling.
A t-shirt-size framework for sizing projects by deliverable, built from an analysis of 1,100+ completed projects. Currently being piloted by a small test group.
Three agents I built to walk through the discovery process, tested against each other to see which instructions work best. Currently being piloted by a small test group.
The team was handling ad-hoc requests with no consistent intake. I led a shared intake-through-delivery redesign with automated Smartsheet intake, a reusable charter template, and an agile cadence. Out-of-scope work dropped 86% and the new process reached 99% adoption, measured by the team’s daily stand-up response rate.
I like making the thing, not just describing it. These are working agents, tools, and learning experiences I’ve built to take the busywork out of real workflows. Some come from my day job and some are personal projects.
Built in native tools like Copilot to cut manual work for project managers and instructional designers. They live inside work tools, so there’s no public demo, but I’m happy to walk through how they work.
Reviews a training roster, flags gaps, and drafts follow-ups. Demo with sample data.
A review-and-approval tool that tracks rounds, deadlines, and bottlenecks. Demo with sample data.
Conversational safety training for oil and gas workers. Demo with sample data.
An interactive onboarding journey for a small business, with policies, role training, knowledge checks, and an owner view of staff progress. Demo with sample data.
A step-by-step welcome path that walks a new client from sign-up to their first visit. Demo with sample data.
Storyline interactions, a safety course intro, and a stakeholder intake guide.
I’m a Business Process Analyst at Optum, working on learning and development operations. Before that I was an instructional designer who led an intake-to-delivery transformation, and before that I taught for years. That mix is why I care about both the process and the people who have to live in it. Certified Scrum Master. Texas A&M graduate.
I’m always glad to talk process, learning operations, and AI-enabled workflows. Email or find me on LinkedIn.